Privacy Policy for TijaraHub

Effective Date: October 7, 2026Last Updated: October 7, 2026

TijaraHub (“we,” “our,” or “us”) operates the TijaraHub platform available at https://sandbox.tijarahub.ai (the "Platform"). This Privacy Policy explains how we collect, use, store, and share your information when you use our platform, including interactions through Meta products, services, and APIs (such as Facebook Login, Messenger, Instagram, and WhatsApp Business API).

By accessing or using TijaraHub, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide, maintain, and improve our B2B wholesale, freight calculation, and logistics services. This includes:

Account & Business Information: Name, corporate email address, phone number, company name, billing address, and role (Buyer, Merchant, or Logistics Provider).
Communication Data: Messages, inquiries, shipping support chats, and customer service requests.

Information Collected via Meta Products & APIs:

If you connect your Meta account, log in using Facebook, or interact with our business tools via Messenger or WhatsApp, we may collect:

Profile Information: Basic public profile information provided through Facebook Login (such as your name, profile picture, and email address), strictly with your explicit consent.
Messaging & Communication Data: Messages, media, and contact details exchanged when you communicate with our automated shipping bots, customer service agents, or sales representatives via WhatsApp Business or Facebook Messenger.
Metadata: Timestamps and delivery status of messages sent or received through Meta APIs.

2. How We Use Your Information

We use the information we collect for the following business and operational purposes:

Providing Core Services: To operate the TijaraHub platform, generate landed cost calculations, manage LCL shipments, and process group container bookings.
Authentication & Account Management: To verify your identity, secure your account using secure login methods (including Facebook Login), and manage user permissions.
Customer Support & Communications: To respond to your inquiries, send shipment tracking updates, freight schedules, and provide assistance via email, SMS, or messaging platforms like WhatsApp and Messenger.
Platform Improvement: To analyze usage trends, optimize our AI quotation models, and improve platform performance.
Legal & Compliance: To comply with applicable laws, customs regulations, and Meta’s Platform Terms and Developer Policies.

3. How We Share Your Information

We do not sell your personal data. We share information only in the following limited circumstances:

Logistics & Supply Chain Partners: Authorized shipping carriers, customs brokers, and verified suppliers necessary to fulfill your wholesale orders and cargo bookings.
Service Providers: Trusted third-party cloud hosting, database management, and communication vendors who assist in operating our infrastructure under strict confidentiality obligations.
Legal Requirements: When required by law, subpoena, or government regulation, or to protect the safety, rights, and property of TijaraHub, our users, or others.
Meta Platforms: Data sharing with Meta is strictly governed by Meta’s Platform Terms and is limited to facilitating authorized API integrations.

4. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal and business data against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted using industry-standard SSL/TLS protocols.

5. Data Retention & Deletion

Retention Period: We retain your account and transaction data for as long as your account is active or as needed to provide you services and comply with legal/tax obligations.
Data Deletion Request: You may request the deletion of your account and associated personal data at any time by contacting us at hello@tijarahub.ai.
Meta Data Deletion: If you connected via Facebook Login or interacted with our WhatsApp/Messenger bots, you can remove our platform's access to your Meta data anytime through your Facebook Account Settings (Apps and Websites). Upon request, we will promptly delete all chat logs and profile data obtained through Meta APIs, subject to any legal retention requirements.

6. Children’s Privacy

TijaraHub is a B2B platform intended solely for business users, merchants, and logistics professionals. We do not knowingly collect personal information from individuals under the age of 18.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised "Effective Date." Continued use of the Platform after any changes indicates your acceptance of the updated policy.

8. Contact Us

Company Name: TijaraHub
Address: Cairo, Egypt · Dubai, UAE
Email: hello@tijarahub.ai
Phone: +20 100 123 4567

1. Information We Collect

We collect information to provide, maintain, and improve our B2B wholesale, freight calculation, and logistics services. This includes:

Account & Business Information: Name, corporate email address, phone number, company name, billing address, and role (Buyer, Merchant, or Logistics Provider).

Communication Data: Messages, inquiries, shipping support chats, and customer service requests.

Information Collected via Meta Products & APIs:

If you connect your Meta account, log in using Facebook, or interact with our business tools via Messenger or WhatsApp, we may collect:

Profile Information: Basic public profile information provided through Facebook Login (such as your name, profile picture, and email address), strictly with your explicit consent.

Messaging & Communication Data: Messages, media, and contact details exchanged when you communicate with our automated shipping bots, customer service agents, or sales representatives via WhatsApp Business or Facebook Messenger.

Metadata: Timestamps and delivery status of messages sent or received through Meta APIs.

2. How We Use Your Information

We use the information we collect for the following business and operational purposes:

Providing Core Services: To operate the TijaraHub platform, generate landed cost calculations, manage LCL shipments, and process group container bookings.

Authentication & Account Management: To verify your identity, secure your account using secure login methods (including Facebook Login), and manage user permissions.

Customer Support & Communications: To respond to your inquiries, send shipment tracking updates, freight schedules, and provide assistance via email, SMS, or messaging platforms like WhatsApp and Messenger.

Platform Improvement: To analyze usage trends, optimize our AI quotation models, and improve platform performance.

Legal & Compliance: To comply with applicable laws, customs regulations, and Meta’s Platform Terms and Developer Policies.

3. How We Share Your Information

We do not sell your personal data. We share information only in the following limited circumstances:

Logistics & Supply Chain Partners: Authorized shipping carriers, customs brokers, and verified suppliers necessary to fulfill your wholesale orders and cargo bookings.

Service Providers: Trusted third-party cloud hosting, database management, and communication vendors who assist in operating our infrastructure under strict confidentiality obligations.

Legal Requirements: When required by law, subpoena, or government regulation, or to protect the safety, rights, and property of TijaraHub, our users, or others.

Meta Platforms: Data sharing with Meta is strictly governed by Meta’s Platform Terms and is limited to facilitating authorized API integrations.

5. Data Retention & Deletion

Retention Period: We retain your account and transaction data for as long as your account is active or as needed to provide you services and comply with legal/tax obligations.

Data Deletion Request: You may request the deletion of your account and associated personal data at any time by contacting us at hello@tijarahub.ai.

Meta Data Deletion: If you connected via Facebook Login or interacted with our WhatsApp/Messenger bots, you can remove our platform's access to your Meta data anytime through your Facebook Account Settings (Apps and Websites). Upon request, we will promptly delete all chat logs and profile data obtained through Meta APIs, subject to any legal retention requirements.